We've compiled a list of frequently asked questions about our services below. If you can't find an answer to your query on this page, feel free to call us on 0751 247 247 1 or get in touch with us via our Live chat or on our contact page.
How will you send me a quote/contact me?
We will quote you by SMS Text Message (if you provide a mobile number). If you provide a land line number we will call you.
Will it cost me anything to get a quote?
No, all of our online quotations are free of charge and provided with no obligation.
How much will I receive for my vehicle?
All of our quotes are tailored to your car and its condition. All you need to do is tell us your vehicle's registration number, your postcode and a contact telephone number, and we'll be in touch within 45 minutes. We will provide you with a quote free of charge and with no obligation for you to sell to us. All quotations are valid for 7 days.
What happens after I have accepted quotation?
Once you've accepted our quote, a member of our Team will contact you to confirm your details and payment method and arrange a suitable date and time for collection.
What if I change my mind after I have accepted your quote?
Please tell us as soon as possible if after accepting the quote you decide that you don't want us to collect your vehicle. However, if you do not tell us that you have changed your mind and we send a truck to collect your vehicle, you will be charged a collection fee.
Does my car need to be in an accessible location for it to be collected?
Yes. Your car needs to be in a location where it can be safely accessed by a standard recovery vehicle, on ground solid enough to allow access by the recovery vehicle and close enough to allow the car to either be driven or moved via a winch.
Do I have to be present at the time of collection?
Yes, the vehicle owner will need to be present for all sales. However, if the vehicle is being scrapped the owner does not need to present.
How long after I have accepted your quote until you collect my car?
We will pick up your car within 1-2 days of you accepting our quotation, excluding public holidays. We will telephone you to confirm the details and arrange an appointment to collect the car.
Do you provide weekend collections?
Yes. We provide collections 7 days a week, excluding public holidays.
Do you provide a receipt upon collection?
Yes. The driver will always provide you with a receipt for your car upon collection. The receipt will detail your contact details, our contact details, along with the agreed value for the car and the method of payment, and any special conditions (eg. if owner not present at collection, location of keys, parts missing etc).
When and how will I receive payment for my car?
We can pay by cash, cheque or BACS bank transfer. You will be asked for your preferred option prior to the collection of your vehicle.
What happens if I've lost the keys?
For vehicle sales, you will need to provide at least one key, however if the vehicle is being scrapped as long as the vehicle is in an accessible location then this should not be a problem.
Does the vehicle need insurance and/or an MOT?
Only if you intend to deliver the vehicle to us, otherwise our own insurance policies will cover your vehicle during the collection process.
Does my car have to be free from damage or mechanical faults?
No, but they will have an affect the amount offered for vehicle sales depending on the severity. If your vehicle is being scrapped this will not make any difference.
What if my vehicle is missing parts?
If your car is missing major parts then this will affect the amount we offer for both scrap and vehicle sales. Our definition of a major part would include the engine, gearbox, starter motor, alternator, exhaust catalyst, front & rear lights, wheels, and body panels.
Do you accept vans and commercial vehicles?
Yes, up to 3.5 tonnes as standard. Contact us for a quote on larger vehicles.
Do you accept motorcycles?
Only in certain areas. Please contact us for a quotation.
How do I keep my personalised/private registration number?
Personalised/private registration numbers can be transferred to another vehicle, or placed on retention using the V314 form from the DVLA which you can pick up at your local post office. You will need to do this before we collect your car.
How do I reclaim my unused road tax?
The registerd owner of the vehicle can claim unused months left on their road tax by completing the DVLA form V14 available at the post office.
My car is an Import / LHD, will you buy it?
Yes, we buy any car!
What does 'subject to viewing' mean?
Valuations and quotations issued by us are subject to viewing the car. They should not be construed as a contract. The condition of your vehicle must be confirmed by a member of our valuation team prior to purchase. In some cases, this may mean that we increase the offer we originally made; however in some circumstances, it may be necessary for us to reduce the valuation.
Why not just sell my car privately?
Selling your car privately can be very time consuming, as well as receiving calls at unsociable hours, many of whom are time-wasters offering you ludicrous prices. Dealing with us is free from hassle, quick and we don't charge you for any quotes or payment. We will collect the car at a time that suits you, and help you every step of the way.
Can I comment on the service received?
Yes, and we very much welcome your feedback! We're always open to what our customers have to say, and would appreciate you leaving us a small testimonial via our contact
- Damaged Cars
- Written-off Cars
- Prestige Cars
- No TAX
- No MOT
- Financed Cars
- We buy any car!
We can offer vehicle collection in and around the London area. We also cover Essex, Kent, Hertfordshire, Bedfordshire, Berkshire, Bucks and Manchester amongst others. We do collect cars from other places around the UK too depending on the type of vehicle you wish to sell. We will let you know if we are able to collect your vehicle.
Enter your details into the form above
We'll contact you with your quotation
If you agree to our offer, choose a date for collection
We collect your vehicle and make payment
Quick & Easy
Same Day Payment